415-699-3644 susan@susanmetz.com

Frequently Asked Questions

Here are common questions that my clients have about Shopify and working with me.

Questions about Shopify

What does Shopify Do?

Shopify is a complete ecommerce solution that allows you to set up an online store to sell your goods. It lets you organize your products, customize your storefront, accept credit card payments, track and respond to orders — all with a few clicks of the mouse

What do I need in order to start selling?

All you need to sell products online is Shopify, something to sell and a credit card to pay for your online store (once you’ve completed your free trial).

Can I use my own domain with Shopify?

Yes! The easiest way to do this is to register a domain using Shopify. Log in to Shopify, go to Online Store > Domains in your store admin to register a domain.

Shopify also integrates with an existing web site or a domain name registered with another provider. Ask your domain registrar to point your domain or subdomain to Shopify’s servers. For more information click here.

Which methods of payments can my customers use?

Most Shopify store owners accept credit card payments but you can offer more options like Cash on Demand, Money Orders, etc. Shopify integrates with many different payment processing services, and more are being added all the time. Just give Shopify the details once you’ve set up an account with one of them.

For a list of all payment processors Shopify supports, click here.

Working with Me

What kind of clients do you work with?

I work with small business owners who want to create new Shopify sites or want to integrate Shopify as an eCommerce system into their existing sites.  Most of the people I work with sell physical goods, but some of them also sell services.  Some of my clients have a physical store and an online store, while others only sell online.

How do we start a project?

The first step is define our goals, timeline, and budget.  I usually start be sending you a short questionnaire.  Then we meet by phone, chat or web conference to create a project plan.  Once we start I’ll send you daily or weekly updates via email or a free project planning tool like Asana or Google Drive.